Ask for a refund
Request a refund firmly and politely, with the details a company needs to act fast.
When to use it
Use to request a refund for a product or service. Be factual, include order details, and state clearly what you want.
The template
Subject: Refund request, order [number] Hi [Company], I am writing to request a refund for [product/service], order [number], purchased on [date] for [amount]. The reason is [brief, factual reason]. As this falls within your [refund/returns] policy, I would like a full refund to my original payment method. Please let me know how to proceed, or if you need anything further from me. I would appreciate resolving this by [reasonable date]. Thank you, [Your name]
Pick a tone
Dear [Company], I request a full refund for [product/service] (order [number], [amount], purchased [date]) due to [brief, factual reason]. This falls within your stated policy. Please advise on how to proceed.
Hi [Company], I would like to request a refund for [product/service] (order [number]) because [brief, factual reason]. Could you let me know the next steps? I would love to get it sorted by [reasonable date]. Thanks!
Hi [Company], requesting a full refund for order [number] ([product/service], [amount]) due to [brief, factual reason]. Please advise how to proceed. Thank you.
Common mistakes to avoid
- Leading with anger instead of the facts and the specific ask.
- Leaving out the order number, date or amount, which slows everything down.
- Not stating clearly that you want a refund, and by when.
Make it yours in seconds
Paste your details and let iTextwise tailor this message to your reader, then check the tone and meaning before you send.